BRIDGE TECHNOLOGY

ITSM

IT Service Management

Automate IT Service Management with complete solutions for Service Desk, Configuration Management, Change Management, among other best market practices.

Official Partnerships
Bridge is an official partner of the main platforms in the market.

Soluções de tecnologia para ITSM

Currently, the strategic use of the technological resources of the business is as important as the customer experience, internal or external to the organization, throughout the entire service delivery journey. In this context, adopting the most up-to-date practices for IT Service Management (ITSM) is the way for organizations to adhere to the new world of agile management, less bureaucratic, operating in an omnichannel way and on all devices.​

The technology used for ITSM is a critical success factor in initiatives to improve this discipline in companies.​

With that in mind, Bridge is a partner of the main market solutions for IT and Corporate Services Management.​

We have the capacity and knowledge to implement solutions that lead your service management practices to achieve the best levels of experience and customer satisfaction, through the use of the most up-to-date technologies and market leaders:

Freshservice

Freshservice - Parceiro Bridge & Co.
freshservice

Freshservice is an IT service and Help Desk (ITSM) management software in the cloud with a modern and intuitive UIrequires minimal to no training and and is customizable to IT and non-IT needs IT and another departments.

  • Close the gap between IT and business.
  • Standardize processes and service delivery with a configuration aligned with the ITIL® framework.
  • Collaborate and align with business goals
  • Take full control of all your IT assets and other departments.
  • Get access to Analytics to help you make informed decisions.

Consult our team of experts to learn more about the solution and our services!

TRY IT FOR FREE  WATCH VIDEO Institutional presentation

Freshdesk

freshdesk
Freshdesk

Freshdesk is a cloud-based customer support software and helpdesk solution by Freshworks. It is a platform with a comprehensive set of tools and bots and features to help businesses support all the needs of their customers.

They are able to streamline their processes and provide multi-channel support. The software also helps customer agents become more productive through automations and game mechanics easy support and productive so that you can win customers for a long time.

With Freshdesk, you can:

  • Streamline all conversations with your customer in one place.
  • Automate your repetitive work and save time.
  • Collaborate with other teams to solve problems faster.

Consult our team of experts to learn more about the solution and our services!

TRY IT FOR FREE  WATCH VIDEO Institutional presentation

Consult our experts to learn more about our ITSM solutions.

Subscribe to our newsletter

Insights, e-books, courses, webinars, podcasts…